Available Roles
eCommerce Manager
LOCATION
Remote – some travel required at times for client related activity / events
ROLE STATUS
Permanent
ROLE TYPE
Full Time (Monday – Friday)
ROLE DESCRIPTION
Net Affinity is an award-winning hotel technology expert operating in the hospitality industry for over 20 years and growing year on year in both size and global reach. Our people are everything to us and that is why we are so proud to not only be certified as a Great Place to Work and feature on the top 20 Best Workplaces for 2023, but we are also listed in on the list of top 20 Best Tech Workplaces for 2023.
Coming from the hospitality industry our eCommerce Manager’s core priority is to proactively manage a portfolio of client accounts. Our eCommerce Managers address our clients’ needs as quickly and effectively as possible. They develop and maintain strong client relationships whilst ensuring that our business with them is profitable and continues to grow. It is a fast-paced role with a diverse set of responsibilities; always with the client’s interests at the centre of everything you do.
ROLE DUTIES & RESPONSIBILITIES
- Manage a portfolio of key clients to Net Affinity.
- Lead & own all client communication for your portfolio through email, calls and meetings.
- Report & analyse client performance with the goal of ensuring continuous revenue growth through the optimisation of website performance and marketing campaigns.
- Strategising with ecommerce and commercial teams, recommending best practices on Net Affinity systems and being a trusted source of expert information for our clients.
- Contribute to Net Affinity’s overall sales target through driving direct bookings revenue and maximising sales opportunities across the team’s client portfolio.
- Be the point of escalation for any client issues or queries that arise on a day-to-day basis.
- Proficiency in Revenue Management Strategy, Net Affinity Products & Offerings and Marketing Strategy – SEO, Google Analytics, Google Ads, Social Advertising and other platforms / areas that may arise overtime.
- Work with internal groups including Marketing, Web Development, Design, Software Development, IT, Accounts teams to provide resolution to reported issues or queries from clients as well as building and improving processes to drive client success in all areas.
- Keep all client information, profiles & contacts up to date in CRM system.
- Keep clients up to date with latest product development and cross-promote our services.
- Guide all clients through Net Affinity Systems and partake in client training sessions with new and existing clients on application functionality and updates.
- Manage contracts and renewals of clients.
- Assist in feedback sessions and testing of new features on the Net Affinity Systems to ensure they will meet clients’ needs.
- Maintain key performance indicators as defined by management
- Report on competitor activity and pricing strategy.
- Contribute to and influence the direction and development of our business and growth.
- Travel is required at times throughout the year for client related activity / events.
QUALIFICATIONS & TRAINING REQUIRED
- Minimum 5 Years in Hotel Industry / similar role with a strong background in Revenue Management
- In-depth knowledge of hotels and revenue best practices.
- Proficiency in MS Office and related software applications.
- Full clean drivers license
EXPERIENCE & SKILLS REQUIRED
- Experience working with multiple clients and managing a portfolio of clients.
- Ability to work independently and collaboratively in a fast-paced environment.
- Client Focused with a strong appreciation of the broader Hospitality Industry
- Proficient in English with effective written and strong verbal communication skills.
- Motivated, takes initiative and ownership with strong problem-solving abilities.
KEY CHARACTERISTICS
- Excellent organisational and time management skills, with the ability to multitask and prioritise workload effectively.
- Detail-oriented and analytical, with a focus on accuracy and data-driven decision-making.
- Exceptional interpersonal and communication skills, enabling effective collaboration with clients and internal stakeholders.
- Highly motivated and proactive, with a solid drive for client satisfaction.
- Desire to stay current with the industry's latest trends and technologies.
- Result-oriented with a passion for delivering high-quality work and exceeding customer expectations.
We're certified as a Great Place to Work!
At Net Affinity, we’re delighted to be certified as a Great Place to Work! Our staff are the heart of our business, and we place great importance on their happiness.
Empathy is at the forefront of everything we do as a company. We strive to maintain an empathetic culture that mirrors our values as people who want to care for each other and provide a supportive environment to flourish in. When our staff are happy, so are our clients. Win win!
